IITG E-Payment Gateway

Students may lodge their complaint at the following e-mail ids:

SL.NO. Nature of Complaint Essential information to be furnished Level 1 Level 2
1 Particulars of student not mentioned correctly. Name, Roll No., Programme, Department bpathak@iitg.ernet.in
Telephone :: 0361-258 2196 #

drbj153@iitg.ernet.in
Telephone :: 0361-258 3355 #
hosacc@iitg.ernet.in
Telephone :: 0361-2582033/2021 #

sanjoy_das@iitg.ernet.in
Telephone :: 0361-258 3356 #
2 Fee details not mentioned correctly. Name, Roll No., Programme, Department bpathak@iitg.ernet.in
Telephone :: 0361-258 2196 #

drbj153@iitg.ernet.in
Telephone :: 0361-258 3355 #
hosacc@iitg.ernet.in
Telephone :: 0361-2582033/2021 #

sanjoy_das@iitg.ernet.in
Telephone :: 0361-258 3356 #
3 Online payment
(Lodge Complaint)
1. Transaction ID/Bank ID/Reference ID.

2. Mode of Transaction (Debit Card/ Credit Card/Netbanking).

3. Name of Bank for Debit Card/ NetBanking.

4. Date and time of transaction.
Telephone :: 022-67664402
(9:30 to 8 PM Monday to Friday & 9:30 to 6 PM on Saturday)
hosacc@iitg.ernet.in
Telephone :: 0361-2582033/2021 #

# Available during office working hours 9 AM to 5:30 PM (Monday to Friday)

Complaints may be lodged initially with Level 1. In case the same is not resolved within 5 (five) working days, the complaint may be filed with Level 2 alongwith a copy of the complaint filed with Level 1 and reply if any received from Level 1.